Client relationships and service outcomes are the cornerstones of our operations. Each of NGL’s Freight Forwarding staff are provided with in-house training on all aspects of international freight movements, to enable each client to be allocated to a dedicated operations contact. This dedicated operations person can then assist their clients with any air or sea freight movement requirements, whether they be imports or exports. This unique approach gives our clients a single point of contact and allows our operations staff to develop a thorough understanding of our clients’ business operations, products and requirements, allowing us to achieve the best possible personalised outcomes for each of our valued clients.
The majority of our clients have been with us for multiple decades, which is testament to our commitment to developing strong, long-term relationships and ensuring the best possible outcomes.
The NGL Freight leadership and operations team have experience in all aspects of international freight forwarding and have been servicing clients spread over numerous industries, for in excess of three decades. This varied and extensive experience, combined with our unwavering commitment to customer service and outstanding results, enables the NGL team to develop customised solutions to achieve results that are market leading.
NGL are equipped and ready to provide tailored solutions to all of your challenging freight forwarding requirements, so as to simplify and streamline this aspect of your business and allow you to focus on your core activities. Let our expertise alleviate your logistics headaches.
Services offered cover all modes of transport – air, sea, road and rail, for international imports, exports and domestic movements (inter and intra state). From regular ongoing standard movements, to time critical charter movements and massive oversized consignments, NGL are your one stop freight forwarding solution.
Our in house expertise with logistics documentation requirements, combined with our thorough understanding of government regulations, trade restrictions and economic agreements, enable NGL to guide our clients through the minefield that is international trade.
Teamwork is a critical component to NGL’s recipe for success.
NGL’s employees are a close and collaborative team, bonded through our strong work ethic, our commitment to excellence in customer service and our focus on personal and professional growth and development. Our management team are dedicated to hands on support and guidance for our junior staff, whilst ensuring all staff are empowered with a voice and the freedom to contribute to our endless quest for improvement.
Teamwork is also a critical component of our relationship with our clients. We want our client’s to think of NGL as an extension of their team, here deliver outcomes that will assist their organisation in achieving their objectives on time and within budget.
Whilst other companies are focussed on locating the cheapest possible service providers and options, NGL are committed to developing relationships with like minded organisations, who are just as dedicated to customer service and who can assist us in achieving the best possible outcomes at fair and reasonable prices. These relationships enable NGL to provide a consistent extremely high level of service and have us as a market leader in our field.
Houston
Port Hedland
Brisbane
Shanghai
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